01Stuck open
A door stuck open
The garage and usually the door into the house stand open, and the opener will not close the door.
- Opener that will not close it
- Sensor and limit faults
- Cable or spring failure
- Door that will not lower
Emergency garage door repair in Richmond Hill and York Region, open 24/7 including weekends and holidays. On the call we sort a door that cannot wait from one that can keep until morning.

What’s included
Six faults cannot wait: a door stuck open, a car shut in, a failed spring or cable, a door off its track, vehicle damage and a fast drop.
01Stuck open
The garage and usually the door into the house stand open, and the opener will not close the door.
02Stuck shut
If the door will not lift by hand with the opener released, something mechanical has failed, and force makes it worse.
03Off track
One side lower, a roller out, or bumper damage. It can fall, so stop using it at once.
04Springs
The door may not hold, so nobody stands under it. Leave it where it is. A fast drop points here too.
How it runs
A night call runs in a different order: what you say on the phone, a door made safe, then the repair.

On the phone
Say if a car is inside. Two photos texted to (647) 323-1826 show which part to bring.
Meanwhile
Lock the house door. Pull the red cord only if a stuck-open door feels light.
On arrival
The door is made safe, then you hear the price and decide before repair.
Before we leave
The aim is a door that closes and a house that locks before we go.
Reasons
A failed door means a car shut in or a house that will not lock, whatever the hour.
Nights, weekends and holidays are all covered. A door that will not close leaves the house open, so the phone is answered and the van goes out.
A noisy door, a dead remote with a working wall button, a torn seal or a dent will keep. We say so, instead of selling an urgent visit.
Being local matters most at night. From the shop in Richmond Hill, the van reaches York Region and north Toronto without crossing the city.
The common failure parts ride on the van at night too, so most night calls end with the repair done in the same visit, not a door propped and a return trip.
Reviews
From the reviews homeowners left on our Google listing: cut for length, never reworded.
Rated 4.9 out of 5 from 70 reviews on Google (opens Google Maps)After years of dents and damage from hockey pucks, our new garage door looks amazing!!
I’m very happy with the work done on my front door and garage door. … Both doors look amazing …
Everyone else told me I’d be waiting anywhere from 6 weeks to 4 months just to get a door delivered and installed.
My garage spring and cables snapped on a Sunday afternoon, Moe was able to swing by the next morning …
Great Service by Moe, very clean job, on time and no surprises.
It completely changed the look of my home and has already received so many compliments.
The work was done in 5 hours and they cleaned up after themselves leaving no trace of my old garage door and front door.
I called Moe he was here in the same hour and we got our new doors in two days
He didn’t just fix the immediate problem … made sure the door was running smoother and quieter than before.
We were presented with multiple options and given the pros and cons of each.
… replacing my destroyed garage door for a beautiful modern style door.
Replaced my front door and garage door with a remote. … the finished work looks amazing.
I had a quote within a day … and the new door installed by that weekend.
Garage door spring was broken. Moe was able to come out the next day and fit it.
Moe takes the time to get to know what your needs are and has affordable recommendations.
Moe did an excellent job replacing our old, worn down garage door with a beautiful, heavy duty white one.
… he was here the next day and we had our garage doors and front doors done within one week.
The whole process was seamless and I couldn’t believe how fast the job was completed without any hiccups.
… came on short notice to take a look. He quickly diagnosed the problem and had it fixed in no time.
They were super on time, super efficient, and the price was dead on.
Projects
Real jobs on our customers’ houses, recreated from the photos we took: the door we took down, and the one we hung in its place.
A two-car door, dented end to end.

Every section of the old door was dented, and the middle had torn open. We hung a flush steel door in the same opening, charcoal to sit with the dark siding, under the same basketball hoop.
Gallery
Eighteen garage and front door styles, each one modelled on a door we’ve hung.
Service area
Every town we serve, by the drive from our shop in Richmond Hill. The nearest are on top.
FAQ
What homeowners ask us about 24/7 emergency garage door repair, and about the door in general.
Not here? Ask us for a free estimate.
There is no honest single number, and anyone who gives you one over the phone is guessing. The price depends on the size of the opening, single or double, the material and insulation, the windows and hardware, and whether the existing tracks, springs and opener can stay. Modern Empire Doors gives you a real number quickly instead: text a photo of the door from outside and one from inside the garage to (647) 323-1826. The inside shot shows the tracks, springs and opener, which is where most of the difference in price lives. Estimates are free.
Two photos and your address. Take one of the door from outside, and one from inside the garage with the door closed, so we can see the tracks, the springs above the opening and the opener. Text both to (647) 323-1826. For most doors that is enough to price the job without anyone coming out first, and the estimate is free.
Most standard replacements are done in a single visit. The old door comes down, the new one goes up on its tracks and springs, and it is balanced and tested before we leave. Doors with more complicated framing, a change of size, or a new opener at the same time take longer. We tell you what to expect for your door when we quote it, not after we arrive, so you can plan the day around it.
Not always. Whether the opener can stay is part of the quote. The springs are sized to the new door, so a working opener is not asked to lift more weight; what matters is its age and condition. An opener from before about 1993 may use a fixed code that cheap equipment can copy, and a new door is a good moment to change it. A loud chain drive under a bedroom is the other reason people switch, usually to a quieter belt drive. We tell you which applies before you decide.
Our replacement doors are made in Canada and carry a lifetime warranty. Built for Canadian winters is not a slogan here: a door that seals properly in February is a different product from one that does not, and the difference shows up as cold air, noise and a bottom seal frozen to the floor. If you want the details for a particular door, ask when we quote it and we will go through them with you.
Spring size, one spring or two, the door's weight and height, and any damage to a cable or drum set the price, as does an opener strained by the failure. The price is given before work starts. Paying for a night visit on something that can wait is money wasted, so we say on the call whether it can.
Most repairs finish in one visit, because the common failure parts are carried on the van and two photos let us bring the right one. A door that has been forced can have creased sections, and that can turn a hardware repair into a panel replacement. The diagnosis says which.
A repair changes the door’s parts, such as the spring, cables, rollers, track or a section, and leaves the opening in the wall as it is. Permits are a question for work that changes the opening, such as a wider doorway, not for getting a failed door working again. If the call turns into a replacement, we say so.
Call now if the house will not lock, if a car you need is shut in, or if the door is crooked, heavy by hand or dropping fast. Anything else, such as noise, a torn seal or a dent, will keep until a scheduled visit.
With the door closed, pull the red release cord and try lifting it by hand. A balanced door lifts easily. If it will not lift, or is very heavy, a spring or cable has probably gone: do not force it, and do not pull the cord on a door that is part way up. Call, and say a car is inside.
People also ask
The garage door questions people type into Google, answered in a few lines each. Search for yours, or pick a part of the door.
Search 25 answers from Modern Empire Doors
25 answers
Lock the door between the garage and the house first, then call. To lower the door yourself, pull the red release cord and bring it down by hand with care. If a spring has broken, the full weight comes down, so stop and leave the door where it is.
Asked next
Usually, with care: the cord only disconnects the door from the opener. If a spring has broken, the full weight comes down, so a door that feels heavy or wants to drop should be left alone. Never release or adjust a spring under tension, and do not run the opener again after it has reversed twice.
Asked next
Yes, and it is a tonight call. A door falling faster than it should points to a failing cable or spring, and it may stop holding at all. Keep people, pets and the car out from under it, do not run it again, and call.
Asked next
Usually. Rollers, cables and a bent section of track are all replaceable parts. What decides it is whether the sections themselves are creased, because forcing the door is what turns a hardware repair into a panel replacement. Stop using it and text photos from inside and out.
Asked next
Break the ice bond along the bottom seal first, gently, and never with an open flame or a metal blade. Do not run the opener against the ice. Then try the door: if it will not move by hand with the opener released, something other than ice is wrong.
Asked next
It is when it leaves a car shut in or the house open, because the door is now too heavy to lift safely by hand. If the door is closed, the house locks and the car can stay put, it can be booked for the morning. Either way the door stays where it stopped.
Asked next
The guide
What counts as an emergency, what a night call involves, same-day service and the cold-morning door.
What every emergency garage door repair has in common is the result: a car locked in, a house that will not lock, or a door that can fall. A broken spring usually leaves one of the first two, so it is treated as urgent.
Things that can usually wait: a noisy door, a remote that fails while the wall button works, a torn seal, cosmetic dents and a door that is simply slow. They are worth fixing, but they keep until a scheduled visit, and an urgent visit for them is money wasted.
The phone is answered 24 hours a day, weekends and holidays included. Say what the door is doing, and whether a car is inside. Two photos texted to (647) 323-1826, one from outside and one from inside showing the springs, tracks and opener, let us arrive with the right parts.
While you wait, keep children and pets clear and stay out from under any door that is partly open. Lock the door between the garage and the house. If the door is stuck open, the red release cord lets you lower it by hand, carefully. With a broken spring the full weight comes down, so stop there and leave it.
Same-day service here means the call decides what is done tonight. A house that will not lock or a car you need shut in is tonight’s job. The rest is booked, and you are told which it is on the phone.
If the failed part is on the van, the repair follows in the same visit, and most are finished that way. If a part has to be ordered, tonight is about what you do in the meantime, and the repair is booked for the earliest visit after it arrives. The price comes before work starts, and estimates are free.
Most after-hours calls are predictable failures that gave warning: springs rated in cycles, cables that fray visibly, rollers that get loud. Cold is the other big trigger, and the most common cause on a cold morning is a door frozen to the floor, which is also the most misdiagnosed.
Look at the bottom edge first. A door frozen to the floor is the one you can try yourself: break the ice bond gently, never with an open flame or a metal blade, and do not hold the wall button against it. A bang when it failed, or a visible gap in a spring coil, means a spring, and then the door stays where it is.
Free estimates · Repairs any hour
Book below at any hour. Two photos, one from outside and one from inside, are enough for a free estimate and tell us which part to bring.
Rated 4.9 out of 5 from 70 Google reviews.
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